Address your Lost Sales and Nil Pick Rates with Spotlight
How do key Online Pickup & Delivery (OPD) metrics impact your business? Store fulfillment is based on the new OPD (Online Pickup & Delivery) data only available in Walmart Luminate Charter. Store fulfillment data is captured as orders are shopped in-store by Walmart associates (OPD Shopper). Utilize Walmart Luminate charter data and Spotlight's analytics to help you gain clarity on where you are losing sales through the OPD process and which stores may be causing issues for your online sales. We are continuously working to add new data sets and reports to Spotlight to help support you and your data. One standout solution is the store fulfillment data feed.
Store-Level Fulfillment Insights
Elevate Store-Level Efficiency with Spotlight's In-Depth Analysis
This report, utilizing Walmart Luminate charter data and Spotlight's analytics, helps you gain clarity on where you are losing sales through the OPD process and which stores may be causing issues for your online sales. This report furnishes comprehensive details on all scheduled store fulfillment orders at both the item and store levels, offering a deeper understanding of the dynamic shaping our fulfillment processes.
These metrics serve as vital indicators illuminating various facets of our store fulfillment operations and providing actionable insights for optimization.
How Key OPD Metrics Impact your Business
- First Time Pick Rate (FTPR): Refers to how frequently the OPD shopper successfully picks the item on the first attempt. When the item is in-stock, in the correct location, and available for picking, the First Time Pick Rate is 100%.
- Top Nil Picks (Lost Sales): Nil Pick is an OPD metric that helps you understand how often customers place orders for an item, but an OPD shopper never picks the item and never selects a substitute item. Identifying stores with the highest Nil Pick rates allows you to target those stores for recovering lost sales.
- Pre-Substitute Rate: Indicates whether the item was found on the second attempt. If the item was found on the second attempt, the Pre-Substitute Rate is 100%. If the item was not found on the second attempt, the Pre-Substitute Rate is 0%.
- Post-Substitute Rate: Informs you about the frequency of item substitutions. If a substitute item is picked, the Post-Substitute Rate is 100%. If no substitution was attempted, the Post-Substitute Rate is 0%.
There are multiple options in this report to help if you need to a gain deeper understanding of any opportunities discovered. One report is the Store Fulfillment Performance. In this report, you will be able to identify any issues that arise in specific locations.
Store Fulfillment Performance
Transform Your Retail Strategy with Spotlight
By using Spotlight for your retail analytics, you embrace a future where data-driven decisions lead to reduced OOS scenarios, improved stock allocation, and ultimately, heightened customer loyalty and business growth. Spotlight is not just a tool; it's your partner in crafting a resilient, efficient, and customer-focused retail operation.
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