In today's fast-paced retail landscape, data silos pose a significant challenge to achieving true data-driven decision-making. For companies like Kraft Heinz, managing multiple data sources and systems had become a daunting task, hindering their ability to gain timely insights and act decisively. In this blog, we explore how Kraft Heinz leveraged Nuqleous Spotlight to break down data silos and create a single source of truth, empowering their teams to make smarter, faster decisions.
Retail giants like Kraft Heinz face immense pressure to keep up with rapidly changing consumer behaviors and market dynamics. Yet, the path to actionable insights is often obstructed by fragmented data sources scattered across different platforms. As Henry Casamayor, Associate Director of Strategy, Insights & Analytics at Kraft Heinz, explained during our recent webinar:
“We had an intense need for data. We have to have it in order to do our jobs and reach the next level. Managing and processing all this data is really resource-intensive.”
The siloed nature of these data sources meant that teams had to spend valuable time piecing together information from multiple systems, each with its own nuances and formats. This not only slowed down decision-making but also led to inconsistencies and gaps in understanding the complete picture of their business performance.
To address these challenges, Kraft Heinz partnered with Nuqleous to implement Spotlight, a cloud-based retail analytics platform that centralizes data from multiple sources into one integrated system. Spotlight’s ability to serve as a single source of truth for retail data was a game-changer for Kraft Heinz. As Jack Mitchell, Vice President of Pre-Sales Engineering at Nuqleous, highlighted: “Spotlight serves as the one source of truth for Kraft Heinz, ensuring consistency and accuracy across all departments—from marketing to category management.”
By consolidating data streams into a unified platform, Spotlight enabled Kraft Heinz to eliminate the complexities associated with managing disparate data sets. This centralization paved the way for a more streamlined and efficient approach to data management and analytics.
With all relevant data housed in a single platform, Kraft Heinz teams no longer must juggle between multiple systems to find the insights they need. This not only improves efficiency, but also ensures that everyone—from category managers to sales teams—is working with the same up-to-date information. Erin Martin, Director of Category Leadership at Kraft Heinz, emphasized the importance of this streamlined access:
“We wanted to deliver the promise of Walmart Luminate to our organization and our merchants as quickly as possible... to turn the data into insights and quickly into action.”
One of the major issues with siloed data is the risk of inconsistencies and inaccuracies creeping in due to manual data entry and synchronization. Spotlight mitigates this risk by providing a centralized data repository that ensures uniformity across all data points. This has enabled Kraft Heinz to confidently report on business metrics, knowing that all stakeholders are looking at the same numbers.
In a market where agility can make or break success, having a centralized data platform allows Kraft Heinz to respond more quickly to market changes. Whether it's adjusting product assortments based on real-time data or launching targeted promotions, the agility afforded by Spotlight has enabled Kraft Heinz to stay ahead of the competition.
As Erin Martin noted:
“ What we were looking for was a strong foundation that would put us as best in class when it came to retail analytics and understanding our consumer, but we also needed flexibility in that tool... the consumer is changing every day, we need to be able to change with them.”
Prior to implementing Spotlight, a sizable portion of Kraft Heinz’s resources were tied up in manual data management tasks, such as normalization and validation. By centralizing data in Spotlight, these labor-intensive processes have been automated, freeing up teams to focus on more strategic activities such as data analysis and future planning.
“A bulk of the time was spent on data management, and we wanted to allocate more time and be more efficient with our time, and do more analysis and future thinking and discovery,” explained Henry Casamayor.
One of the standout examples of Spotlight's impact was Kraft Heinz’s ability to leverage Walmart Luminate data more effectively. Using Spotlight’s centralized platform, Kraft Heinz could easily access and analyze critical data sets like Nil Pick data, a new data point that reveals missed sales opportunities due to out-of-stock situations.
"We can now really easily identify outliers that need attention, and then we can quantify the impact of those lost sales, and we can understand what's unique about that item's positioning," Erin Martin shared.
This capability enabled Kraft Heinz to drive actionable strategies, such as adjusting shelf placements and inventory levels, to capture lost sales and optimize category performance.
The partnership between Kraft Heinz and Nuqleous is a testament to the transformative power of centralized data management. By breaking down data silos and creating a single source of truth, Kraft Heinz has significantly improved its operational efficiency, decision-making capabilities, and agility in the market.
For retailers looking to overcome similar challenges, the lessons from Kraft Heinz's journey with Spotlight offer valuable insights into how centralized data can unlock new levels of growth and innovation.
Stay tuned for our next blog in this series, where we dive deeper into the power of user-built analytics and how Kraft Heinz empowers its teams to extract value from data on their terms. For more insights and a closer look at our solutions, watch the full webinar recording below.